Question 1

Do you offer Residential and Business security?

Accepted Answer

Yes. We specialize in both business and home security, as well as several other services like safety and home and business automation.

Question 2

Does Securepro require a contract?

Accepted Answer

We offer a 36 month contract or no contract depending on qualification.

Question 3

Am I in your service area?

Accepted Answer

We service throughout the DFW area

Question 4

Do you have a mobile app?

Accepted Answer

Yes. Our mobile app is powered by Alarm.com

Question 5

How do I update my emergency contact list?

Accepted Answer

To update your contact list, call our office at 817-935-8333. You will need to provide your false alarm ID/passcode/password to change your contact list. Your contact list, and the order of it, is very important and needs to be kept updated. In the event of an emergency, your contact list determines whom we will contact for further instructions about your system

Question 6

How do I control my security system when I am away from home?

Accepted Answer

You can use our smart security app to easily monitor your home when you’re away. Directly from your phone, you can arm and disarm your home, grant keyless entry to friends and family, open and close your garage door, view your indoor and outdoor cameras, and much more.

Question 7

How do I upgrade my service?

Accepted Answer

Contact your local sales rep or give us a call at 817-935-8333

Question 8

Where can I request more yard signs or window stickers?

Accepted Answer

Contact our office at 817-935-8333 to request more yard signs and stickers.

Question 9

How do I get my alarm certificate for my homeowners insurance?

Accepted Answer

You should receive an alarm certificate at install. If you have not received one send us a request at info@secureprodfw.com

Question 10

How do I schedule a service call?

Accepted Answer

We want to make sure your security system is up and running from the moment it is installed. If you have a service request contact us at 817-935-8333

SecurePro Help Center

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